TERMS & CONDITIONS

Terms and Conditions
of "Blues Wine&Coffee S.R.L."

1. Introduction
Welcome to CasaVinoRosso.com, the e-commerce dedicated to the sale of wines and food and wine products.

Access to and use of the site are governed by the following Terms and Conditions, which the user accepts in full by placing an order.

2. Purchase Requirements
The purchase of products is reserved for adult customers (18+).

By placing an order, the user declares that he or she is at least 18 years old.

3. Products and Availability
The images of the products are illustrative. The availability of wines may vary and, in the event of stock exhaustion, we reserve the right to propose an alternative or to cancel the order with a refund.

4. Prices and Payments
All prices are expressed in Euros and include VAT. The accepted payment methods are: credit card, PayPal and bank transfer.

Payment must be completed before the order is shipped.

5. Shipping and Delivery
Shipments are made in Italy and in some EU countries.

Delivery times vary depending on the destination. CasaVinoRosso.com is not responsible for delays caused by third parties (couriers, customs, etc.).

6. Right of Withdrawal
The customer has the right to withdraw from the purchase within 14 days of receipt, returning the products in their original conditions.

The shipping costs for the return are paid by the customer, except for damaged or defective products.

7. Complaints and Refunds
In the event of damaged or incorrect products, the customer must notify us within 24 hours of receipt by sending photos and details to enotecavinorosso@gmail.com.

CasaVinoRosso.com will evaluate the complaint and, if approved, will proceed with the refund or replacement.

8. Privacy and Data Protection
Customer personal data are processed in accordance with the privacy legislation (GDPR).

More details are available in our Privacy Policy.

9. Applicable Law and Competent Court
These Terms and Conditions are governed by Italian law.
For any disputes, the jurisdiction is of the court of the city of Nocera Inferiore (SA).

10. Changes to the Terms and Conditions
CasaVinoRosso.com reserves the right to modify these Terms at any time.
The changes will come into force from the date of publication on the site.

For any information or assistance, contact us at enotecavinorosso@gmail.com.

Thank you for choosing CasaVinoRosso.com!

Last update: 06/03/2025

Privacy Policy:

This privacy policy describes how CasaVinoRosso.com collects, uses and protects the personal data of users who visit and use our e-commerce. CasaVinoRosso.com is committed to ensuring the protection of the privacy of its customers, in accordance with current regulations, including the General Data Protection Regulation (GDPR - EU Regulation 2016/679).

1. Types of data collected
While browsing and using our site, we may collect the following personal data:
Identification data: Name, Surname, Date of birth
Contact details: Email address, telephone number, shipping and billing address
Payment data: Transaction information (credit card data is not stored, but managed by secure payment service providers)
Browsing data: IP address, access data, information on the devices used

2. Purpose of processing
The personal data collected will be used for the following purposes:
- Processing and management of orders placed on the site
- Management of registration and customer account
- Sending commercial and promotional communications (subject to user consent)
- Improving the user experience on our e-commerce
- Fulfillment of legal and tax obligations

3. Legal basis of processing
The data is processed on the basis of:
- Execution of a contract (for the management of orders and transactions)
- Legal obligations (for the retention of tax and accounting)
- User consent (for marketing and promotional activities)
- Legitimate interest (to improve our services and protect the site from fraud and abuse)

4. Data retention
Personal data will be retained for the time necessary for the purposes for which they were collected:
- Order data will be retained for the time required by tax and accounting regulations (usually 10 years)
- Marketing data will be retained until consent is revoked
- Browsing data will be retained for a limited period and in any case not exceeding the terms established by current legislation

5. Data sharing
Data may be shared with:
- Payment and shipping service providers
- Tax and legal advisors for regulatory compliance
- Competent authorities in the event of legal obligations
- Email marketing platforms (subject to user consent)

6. User rights
Users have the right to:
- Access their data and request a copy
- Request rectification or erasure of data
- Object to processing for marketing purposes marketing
- Request the limitation of processing
- Request data portability
- Revoke consent at any time
To exercise these rights, you can contact us at the email address: enotecavinorosso@gmail.com

7. Security measures
We adopt technical and organizational measures to protect personal data from unauthorized access, loss or alteration.

8. Changes to this policy
We reserve the right to update this privacy policy at any time.
Users will be informed of any significant changes.

For further information, you can contact us at:
Enoteca Vino Rosso
Corso Giacomo Matteotti 49/51
84015 - Nocera Superiore (SA)

Email: enotecavinorosso@gmail.com

Phone: +39 347 797 4178 / +39 350 973 6628

Last update: 06/03/2025

Delivery methods and costs:

At CasaVinoRosso.com we want to guarantee our customers a reliable and fast delivery service, so that they can receive their favorite wines directly at home in perfect condition.

1. Delivery Methods

We ship throughout the national and European territory via couriers specialized in the transport of wine.

Delivery Times

• Italy: 2-5 working days

• Islands and remote areas: 3-7 working days

• Europe: 5-10 working days

Orders are processed and shipped within 24/48 hours of payment confirmation (excluding weekends and holidays).

You will receive an email with the tracking number to monitor the shipment.

2. Delivery Costs

Shipping costs vary depending on the destination:

Europe

• from 0 to 3kg → €10.99

• from 3 to 5kg → €16.49

• from 5 to 10kg → €17.49

• from 10 to 15kg → €19.49

• from 15 to 20kg → €20.99

• from 20 to 30kg → €23.49

• from 30 to 40kg → €27.49

• +40kg → to be agreed

*prices may vary for some islands or countries with customs.

For orders over €79 → FREE SHIPPING

For shipments outside Europe, contact us at enotecavinorosso@gmail.com for a personalized quote.

3. Safe Delivery and Packaging

We use certified shockproof packaging to protect the bottles during transport. In case of delays or problems with the delivery, contact our customer support and we will find a solution immediately.

4. Failure to Deliver or Incorrect Address

If the courier does not find anyone at the indicated address, he will attempt a second delivery. If the delivery is unsuccessful, the package will be returned and any new shipment will be at the customer's expense.

We invite you to always check that the address provided is correct.

For any information or request, write to us at enotecavinorosso@gmail.com

Thank you for choosing Casa Vino Rosso! 🍷